Pet Policies

Dynamic Pawz Pet Policy is subject to change as I grow my business. Thank you for booking with me!

 

​Late Policy 

No call no show appointments will not be allowed to book services again. No exceptions.

 

Please arrive on time when dropping off, picking up, & Meet & Greets. My brother, Zmark, may assist with DO/PU. I currently do not have a late fee but please respect my time the same way I do yours!

 

Drop Off &Pick Up Hours

6AM-9AM &/or 4PM-7PM

These timeframes are put in place to assist with the flow of our Daycare.

 

I prefer that your pet be picked up by 7pm. There will be a $20 fee applied to all pick-ups after 8pm. Late pick-ups will not be accepted every time.

 

Booking Fee Policy

There is a $20 Booking Fee to secure spot for dates requested. This booking fee will be deducted from your final bill.

 

There is a +$10 Last Minute Boarding request fee for Board Requests made less than 2 days away from requested dates.

 

For 3+ dog households, booking fee must be 40% of total amount. 

 

Cancellation Policy

There will be no refunds on the $20 booking fee when you cancel. If I cancel on you, a full refund will be issued within 30 days of cancellation. 

 

For families that pay 40% or more of the total amount as their booking fee, you must cancel before 2 weeks of the dates requested to receive 50% of the booking fee back. You will receive refund within 30 days of cancellation.  

 

There will be no refunds issued for any service when you cancel less than 2 weeks before requested dates. 

 

IF you pay your booking ahead of time, more than a month in advance, & need to cancel, you will receive 80% of your booking fee back if you give me at least 30-days notice.

 

Pet Health Policy 

All animals during Meet & Greet will have a Health Check. When your pet arrives at my home, they will be thoroughly checked over for bugs, parasites, scabs/sores, etc. If I find anything, I will note that on the first day of boarding/daycare. When your pet leaves, they will have another Health Check. Any abnormalities will be noted & Pet Parent will be notified. Incidents can happen. I will always be honest with Parent about what takes place while your animal is in my care. Some pets are more prone to be home/car sick than others. Take it easy once you take your pet home from my house. They have had lots of different stimulations & interactions while they are here. Give them a few days to get accumulated when they finally go home.

 

 

Thank you for understanding these changes as I am evolving every month. My main goal is for your pets to be safe, comfortable, & happy!