Pet Policies
DYNAMIC PAWZ PET POLICIES are subject to change as I grow my business. Thank you for booking with me! My main goal is for your pets to be safe, comfortable, & happy!
LATE POLICY
No call no show appointments will not be allowed to book services again. No exceptions.
Please arrive on time when dropping off, picking up, & Meet & Greets. My brother, Zmark, & cousin, Promise, may assist with DO/PU. I currently do not have a late fee but please respect my time the same way I do yours! If you can not arrive on time consistently, future services will be denied.
When pets are being dropped off or picked up from our daycare, all other pets are placed in kennels for safety! Pet Parents being late prolongs the pups' time in kennels. I will also have your pet leashed up & ready to go. Once the leash is on your dog, your pet can become anxious/excited as they miss you very much! I do not apply late fees because it is truly more beneficial if everyone just arrives on time!!
DROP OFF + PICK UP HOURS
6:30am-8:30am &/or 4pm-7pm
These timeframes have been put in place to assist with the flow of our daycare.
I prefer that your pup be picked up by 7pm. A $20 fee will be applied to all Pick-Ups after 7pm. Late Pick-Ups will not be accepted every time. If I do not accept the late pick-up, your pet must stay another night & leave during pick-up hours. You will be charged for the extra night(s).
All Drop-Offs need to be between the timeframes above. I do not allow drop-offs after 7pm as this can cause more stress for your pup. After 7pm, my household is winding down. I try my best to keep everyone on the same routine.
When pets are being dropped off or picked up, all other pets are placed in kennels in the Animal’s Room for safety! Pet Parents arriving late when dropping off / picking up, prolong the pups' time in kennels. I will also have your pet leashed up & ready to go. Once their leash is on, your pet can become anxious/excited as they miss you very much! I do not apply late fees because it is truly more beneficial if everyone just arrives on time.
BOOKING FEE POLICY
There is a $20 Booking Fee to secure spot for dates requested. This booking fee will be deducted from your final bill.
There is a +$20 Last Minute Boarding Request Fee for Board Requests made less than 2 days away from requested dates. This applies to NEW & OLD clients. Please give us enough time to complete a Meet & Greet.
All clients must sign in to their DoTimely account & complete tasks before dropping off their pet.
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HOLIDAY BOOKINGS
During busy holidays, the booking fee will be $20 PER DOG. The booking fee will still go towards the final bill.
During the holidays, my services are fully booked FAST. If you need services, please book early!
The HOLIDAY weeks of 2024 are as followed:4th of July (July 4-7)
Labor Day (Aug 30-Sept 2)
Thanksgiving (Nov 28-Dec 1)
Christmas & New Year's Day (Dec 21-Jan 1)During these dates, the booking fee is $20 per dog.
For clients that purchase a daycare package, during these dates, board nights will be charged at regular price ($30 per night currently).
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CANCELLATION POLICY
There will be no refunds on the $20 booking fee when you cancel. If I cancel on you, a full refund will be issued within 30 days of cancellation.
For families that pay $40 or more of the total amount as their booking fee, you must cancel before 2 weeks of the dates requested to receive 50% of the booking fee back. You will receive refund within 30 days of cancellation.
There will be no refunds issued for any service when you cancel less than 2 weeks before requested dates.
IF you pay your booking ahead of time, more than a month in advance, & need to cancel, you will receive 80% of your booking fee back if you give me at least 21-days notice.
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PET HEALTH POLICY
All animals during Meet & Greet will have a Health Check. When your pet arrives at my home, they will be thoroughly checked over for bugs, parasites, scabs/sores, etc. If I find anything, I will note that on the first day of boarding/daycare. When your pet leaves, they will have another Health Check. Any abnormalities will be noted & Pet Parent will be notified. Incidents can happen. I will always be honest with Parent about what takes place while your animal is in my care. Some pets are more prone to be home/car sick than others. Take it easy once you take your pet home from my house. They have had lots of different stimulations & interactions while they are here. Give them a few days to get acclimated when they finally go home.
PAYMENTS
I do NOT accept Venmo, Cashapp, Zelle, or PayPal.
These apps do not protect me or you if something goes wrong. I use Stripe OR Shopify POS for ALL SERVICES. I am no longer allowing exceptions for this rule. We will talk more during Meet & Greet about how the payment system works.
I offer Payment Packages now! Pay ahead of time & you’ll receive credit on your account that doesn’t expire! Each package will save you a portion of money. The more appointments you buy at one time, the better the savings! These packages are great for clients that have weekly or monthly appointments with me.
My current doggy daycare packages are:
6 daycare days = $138
10 daycare days = $230
12 daycare days = $252
20 daycare days = $420
BENEFITS OF DOTIMELY
I use DoTimely to book all pet services.
• See a monthly view of all appointments scheduled
• Request, Edit, & Cancel all appointments on DoTimely 24/7
• Report Cards throughout your pet's stay. This includes a review of your pet’s experience, pictures, & videos.
• Invoices sent to email
• Download the app “DoTimely” for an even more user-friendly experience!
